Late dispatch, delivery and tracking: separate the metrics
Late Dispatch Rate concerns dispatch timing. On-Time Delivery Rate concerns arrival, Valid Tracking Rate concerns tracking, and Seller-Fault Cancellation Rate concerns seller-attributed cancellations. One notice should not be treated as another metric’s violation.
Where to check the notice and available next steps
Record the metric, affected period, order type, fulfilment method and deadline shown in Seller Center. Compare order events with carrier acceptance and tracking updates. Buying a label alone is not the same as carrier movement. US rules distinguish regular orders from other handling arrangements; do not apply a single SLA worldwide.
Evidence to preserve before making changes
Preserve original carrier scans, collection records and the relevant order-event timeline. Describe outages or operational interruptions factually, with records where available. Do not send buyer names or addresses in ordinary messages.
Where does the timeline diverge?
Dispatch, tracking and delivery are related events with different information behind them. We begin by identifying what the notice addresses, the affected period and how the shop’s fulfilment process worked at that time.
What may need to be understood
These are investigative questions, not conclusions about your case. Similar notices can have different causes.
The wording and period of the shipping or dispatch notice.
The sequence of fulfilment, carrier handover and recorded updates.
Operational changes or interruptions relevant to the affected period.
Prior explanations, corrections and the records used to support them.
What an expert can investigate
An expert can reconstruct an evidence-based chronology, distinguish recorded facts from assumptions and identify case-specific questions that need answering before a resolution strategy is proposed.
How to prepare your explanation
Keep a factual timeline and describe the fulfilment arrangement. Do not place buyer names, addresses or order-level personal information into ordinary messages. Evidence requests are scoped to the individual investigation.
A clear scope and honest expectations
An Evidstone service may be completed while a platform review remains pending. Service completion and TikTok’s independent enforcement decision are always recorded separately.
Marketplace rules and ticket deadlines can change. Use the current notice and policy for your shop. Sources checked 6 November 2026; these are references, not a promise that every procedure applies to your case.
A review of your explanation, relevant notices, timeline, earlier actions and the case-specific information your expert requests. Similar notices can have different causes.
Written findings
A diagnostic report in your account explaining the findings, the evidence behind the assessment, likely causes where supported, remaining uncertainties, recommended next steps and any further requirements.
A defined scope
The fee covers diagnosis of one defined case. Appeal preparation or submission, account changes, listing corrections and other resolution work are not included. Additional issues are not automatically included.
A clear starting point
Investigation begins only after the $49 payment has been verified, you have explicitly authorized the review, and the information needed to begin is available. Submitting a case alone does not start paid work.
Updates in your account
Use your case messages to communicate with your expert, respond to requests and view progress. Your written findings appear in the diagnostic report section. Important updates also queue an email notification when email delivery is configured.
An optional next step
If further assistance is appropriate, you receive a separate quotation describing the resolution work, limitations and custom USD price. You decide whether to accept. The $49 diagnosis is never deducted or credited toward that price.
TikTok controls enforcement, approvals, appeal opportunities and reinstatement. Evidstone cannot guarantee those outcomes. No shop passwords or verification codes should be supplied through this website.
Checkout is not connected yet. You can save a case, but no payment is collected here and unpaid cases cannot begin investigation. Delivery timing and cancellation terms must be confirmed before live sales open.